Welcome to FlowerTalks.com.ph. By accessing, browsing, or placing an order on our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these carefully, as they define your rights and responsibilities when using our services.

1. Acceptance of Terms

By using FlowerTalks.com.ph, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and Legal Notice. If you do not agree, please do not use our website.

2. Eligibility

• You must be at least 18 years old or have parental/guardian consent to place an order.
• You guarantee that the information provided (name, delivery address, payment details) is true, accurate, and complete.

3. Products & Availability

• All flowers, gifts, and add-ons are subject to availability.
• Images on the website are for reference only. Actual products may vary in color, size, or arrangement depending on supply and season.

4. Substitution Policy 🌸

We strive to deliver exactly as shown; however, substitutions may be necessary due to seasonal or regional availability and to ensure delivery of orders in a timely manner.

• Flowers & Colors: If specific blooms are unavailable, we replace them with similar flowers of equal or greater value, keeping the style and theme consistent.
• Containers & Wrapping: Vases, baskets, and materials may be replaced with items of equal quality.
• Add-ons: Chocolates, plush toys, or other extras may be substituted with similar or higher-value items.

✨ All substitutions are made with care to preserve the design, beauty, and value of your chosen arrangement.

5. Orders & Payments

• Orders are confirmed once payment is received (except approved COD transactions).
• Accepted payment methods include credit/debit cards, bank transfers, and secure e-wallets.
• All transactions are processed in Philippine Peso (₱) and US Dollar ($). For international customers, the final charge may reflect your local currency based on your bank or payment provider’s conversion rates and fees.
• You are responsible for ensuring payment is authorized in accordance with your local banking or financial laws.

6. Delivery Policy

• Metro Manila: Same-day delivery available for orders placed before 10:00 AM.
• Provinces: Delivery within 2–3 business days, depending on location.
• During peak seasons (Valentine’s, Mother’s Day, Christmas, etc.), delivery times may be extended.
• Customers must provide accurate delivery details. FlowerTalks is not liable for late or failed deliveries due to incorrect or incomplete information.
• Deliveries to hospitals, schools, offices, and funeral homes are subject to recipient or facility rules.

7. International Orders

• FlowerTalks welcomes orders from customers outside the Philippines.
• By placing an international order, you confirm that your purchase complies with the laws of your country of residence.
• FlowerTalks operates under Philippine law. Any conflicts regarding foreign payment providers, exchange rates, or cross-border regulations are the responsibility of the customer and their financial institution.

8. Cancellations & Refunds

• Cancellations are accepted if made at least 24 hours before delivery.
• Refunds will be processed only if:
  • The order cannot be fulfilled.
  • Delivery fails due to FlowerTalks’ error.
• Refunds are not granted if delivery fails due to incorrect addresses, absence of the recipient, or recipient refusal.

9. User Accounts & Conduct

• You are responsible for keeping your account information secure.
• Misuse of the website for fraud, abuse, or illegal activities is prohibited.

10. Intellectual Property

• All text, images, graphics, and designs on Flowertalks.com.ph are the property of FlowerTalks unless otherwise credited.
• Unauthorized copying or distribution is prohibited.

11. Limitation of Liability

• FlowerTalks is not liable for delivery delays caused by third-party couriers, customs processes, natural disasters, or force majeure.
• In any case, our liability shall not exceed the total value of your order.

12. Third-Party Links

Our site may contain links to third-party websites. FlowerTalks is not responsible for their content, policies, or security.

13. Governing Law & Jurisdiction

• These Terms & Conditions are governed primarily by the laws of the Republic of the Philippines.
• International customers agree that transactions are deemed to have taken place in the Philippines.
• In case of disputes, Philippine courts shall have exclusive jurisdiction, without prejudice to mandatory consumer protection laws in the country of the customer’s residence.

14. Contact Information

For questions or concerns regarding these Terms & Conditions:
📧 info@flowertalks.com.ph
📞 (+63)992-408-5900

Check our PRIVACY POLICY