Privacy Policy

At FlowerTalks.com.ph, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, delivery address, billing address, phone number, and email address.

  • Payment Information: Credit/debit card details, bank account, or e-wallet information (processed securely via third-party payment providers).

  • Order Information: Recipient details, product choices, and delivery instructions.

  • Technical Information: IP address, browser type, device information, and cookies for analytics and site performance.

2. How We Use Your Information

Your information is used for:

  • Processing and fulfilling orders.

  • Delivering flowers and gifts to recipients.

  • Communicating updates about your order.

  • Improving our website, services, and customer support.

  • Sending promotional offers (if you opt in to our newsletter).

  • Ensuring compliance with legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

  • Trusted service providers (couriers, payment processors, IT support) necessary to complete your order.

  • Regulatory authorities if required by law.

  • Third-party analytics tools to understand customer behavior and improve our services.

4. International Data Transfers

If you access our website outside the Philippines, your information may be transferred to and stored in the Philippines where our servers and operations are based. By using our services, you consent to this transfer.

We comply with GDPR by ensuring adequate safeguards for international data transfers and respect the rights of EU residents.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Restrict or object to certain types of data processing.

  • Withdraw consent to marketing communications.

  • Request portability of your data (GDPR requirement).

  • Opt out of the sale of personal data (CCPA requirement).

To exercise these rights, please contact us at info@flowertalks.com.ph.

6. Cookies Policy

Our website uses cookies and similar technologies to:

  • Enhance browsing experience.

  • Analyze traffic and usage patterns.

  • Provide personalized recommendations and promotions.

You can control cookie preferences through your browser settings.

7. Data Security

We use SSL encryption, firewalls, and PCI-compliant payment systems to protect your information. While no online system is 100% secure, we take reasonable precautions to prevent unauthorized access, misuse, or disclosure.

8. Data Retention

We retain personal data only as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, or enforce agreements.

9. Children’s Privacy

Our services are not directed at individuals under the age of 13 (or equivalent minimum age in your country). We do not knowingly collect data from children.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Governing Law

This Privacy Policy is primarily governed by the Data Privacy Act of 2012 (Philippines), while also aligned with GDPR (Europe) and CCPA (California, USA) for international users.

12. Contact Us

For questions or requests about this Privacy Policy, you may contact us at:
📧 info@flowertalks.com.ph
📞 (+63)992-408-5900

✨ Let every emotion bloom with FlowerTalks, Because Flower Says It All.